Zendesk
Zendesk is an AI-powered customer service platform company. Its products power customer support, employee service, and AI Agents, and its AI Masterclass program trains CX teams on agentic service.
Published content
The Zendesk AI Masterclass CX Worksheet: Assessing AI Readiness and Building an AI Agent Operating Model
Zendesk's AI Masterclass worksheet: score six AI readiness categories, then build an operating model with guardrails, monitoring cadence, and expansion plans.