Zendesk
Zendesk is an AI-powered customer service platform company. Its products power customer support, employee service, and AI Agents, and its AI Masterclass program trains CX teams on agentic service.
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The Zendesk AI Masterclass CX Worksheet: Assessing AI Readiness and Building an AI Agent Operating Model
Zendesk's AI Masterclass worksheet: score six AI readiness categories, then build an operating model with guardrails, monitoring cadence, and expansion plans.