ai agents

Research, reports, and guides on ai agents — published in full, free to read and cite.

Publications

1

guide Zendesk August 6, 2026
The Zendesk AI Masterclass CX Worksheet: Assessing AI Readiness and Building an AI Agent Operating Model

Zendesk's AI Masterclass worksheet: score six AI readiness categories, then build an operating model with guardrails, monitoring cadence, and expansion plans.